If you have created several different LMS accounts and want to merge completion records we can help.

To do so please create an issue ticket asking to merge the accounts. 

To merge accounts we will need the following:

- Emails of all the accounts registered in the Learning Mangement System

- Indicate which will be the primary account/email and which will be made inactive

We will also require you to provide verification information from all of the accounts that you want to merge (excluding the account with the email you generated the ticket from).

We will look at all information on all accounts to verify ownership.

Once we merge accounts, all the other accounts will be placed in inactive status.

Please be aware of the following:

- There is no need to merge an account that has no completions on the transcript. We can simply disable the account.

- Some trainings like Curriculum Training and Materials Based Training will not merge effectively. This happens when two different accounts both have curriculum completions. In this case we can create new training and grant completions which will be shown in your transcript. Notes will be placed in your transcript referencing the additions and why this was done and reference to the prior inactive account. In the end, your primary account will have all the training/certificates you previously completed but in a slightly different format. If needed, the initial records are always available even on inactive accounts.